Frequently Asked Questions

For existing customers with Sunlight Paper, your account has been created and you should receive an email with a system-generated password which you may use to login to SOPP. 

If you did not receive the email, fret not, simply reset password via this link: Password reset

For New customers, you may create a new account via the registration page.

Drop us an enquiry on Contact Us page if you require any clarifications and we will get back to you within 2 business days.

For existing customers of Sunlight Paper, you will receive an email with a system-generated password. Do check your junk mail or reset password via this link if required: Password reset

Otherwise, contact us via Contact Us page if you didn’t receive it and we will get back to you within 2 business days.

1. Click "Sign In".
2. Enter login credentials (email address & password)

SOPP is your one-stop online portal providing 24/7 access to view and purchase a comprehensive range of tissue products in Singapore. Benefits of shopping on SOPP:

1. Reliable, trustable and transparent
2. Internet banking payment method available for ease of corporate banking
3. One-glance product overview and table comparison for tissue and carton packaging specifications
4. Transparent price to common denominator table of comparison for most efficient purchase decision-making
5. Instant access to account, order history and order status
6. Instant quotation for ease of long approval procurement process
7. Free shipping on orders over $100
8. Delivery within 2-3 business days

SOPP is strictly for members only. Kindly create an account or reset password if you have forgotten your password.

Add new billing/shipping addresses or update your details under My account > Address Book upon login. Click here: Address Book

Or you may do so during checkout page:

You may view the step-by-step guide on how to generate a quote here: https://shop.sunlightpaper.com.sg/how-to-generate-a-quote 

View our full product catalogue via this link: Product Catalogue

1. Search box or
2. Menu bar

You may enter your discount code on either the:

1. View Cart page: https://shop.sunlightpaper.com.sg/checkout/cart/ 

2. Checkout page: https://shop.sunlightpaper.com.sg/checkout/ 

There is no minimum order, however shipping charges of $20 will be applied if your cart is less than $100. Refer to this link for more information: Delivery Policy

Our products are non-perishable.

Drop us an enquiry on Contact Us page and we will get back to you within 2 business days.

Kindly state the following in your enquiry so we can quote accordingly:

• Item Name
• Quantity
• Delivery Date

View link for more information: Custom Printed Napkin.

Drop us an enquiry on Contact Us page and we will get back to you within 2 business days.

Minimum Order Quantity is 30 cartons.

View number of sheets per carton for each item on this page: Napkin. 

Kindly state the following in your email so we can quote accordingly:

1) Type: Cocktail / Luncheon / Dinner

2) Material: Paper or Airlaid

3) No. of Fold: 1/4 for cocktail napkin or 1/8 for all types

4) Colour: 2 Colour or B/W

5) Dimensions

 Product Specifications

- 100% Virgin Pulp

- 2-PLY

- Upon order confirmation, only advance payment is accepted.

- Lead time: 6-8 weeks

Please ensure you are using one of the following internet/mobile browsers:

• Chrome latest 91.0.4472.77
• Internet Explorer version 11
• Microsoft Edge version 11
• Firefox latest 88.0.1
• Safari latest 14.1
• Safari Mobile 14.0

Not recommended to run on any IE lower than 10 (Windows 7).

If you still face a problem, drop us an enquiry on Contact Us page and we will get back to you within 2 business days.

No, strictly advanced payment only.

We accept the following payment methods:

1. Internet banking (FAST / PAYNOW)*
2. PayNow
3. Credit card
4. Debit card

Payment Gateway charges:

1. Internet banking (FAST / PAYNOW) 0%
2. PayNow 0%
3. Stripe 4%

Sunlight Paper Products Pte. Ltd. reserves the rights to modify, amend, or cancel the credit card online payment terms and conditions at any time without prior notice.

*Note for Internet Banking, please copy and paste:

- exact order number into "Description" field on your bank payment page. For example: 000001234

- exact total amount. For example: 123.40

You may apply the store credit amount on the checkout page.

Note: store credits cannot be applied to GST amounts or delivery fee

Your store credits are only valid for a period between 3-6 months with a minimum of 3 months from the date of issuance of the store credits.

Due to inbuilt features on our platform, our store credits expire on a quarterly basis:

• 31 Mar
• 30 Jun
• 30 Sep
• 31 Dec

E.g.

1. Issue date: 1 Jan 2024; Expiry date: 31 Mar 2024
2. Issue date: 15 Jan 2024; Expiry date: 30 Jun 2024

Payment on SOPP via:

• Stripe (credit card, debit card) and eNETS is immediate upon checking out.
  • You will receive an order confirmation email
• internet banking can be made within 1 month from successful checkout
  
  • You will receive an order email pending payment

Account Name: SUNLIGHT PAPER PRODUCTS PTE. LTD.

Account number: 072-001317-4

Bank Name: DBS Bank

Branch Code: 072

Bank Code: 7171

Sunlight UEN: 197701466N

Bank Swift Code: DBSSSGSG

Kindly notify us with a remittance advice after making payment by bank transfer.

Our website uses SSL (“Secure Socket Layer” technology) which provides a secure connection between internet browsers and websites. Encrypted data is shared between the browser/server and the web server. Please refer to our Privacy Policy for more details.

Yes. We take your personal information very seriously. Please refer to our Privacy Policy for more details

As soon as you have successfully submitted your order on the Checkout page, you will receive an order confirmation email. You may further check if it landed in your junk mail. You can check on My Account > My Orders page > view order status

Orders that have been processed cannot be canceled.

Once an order has been placed, no amendments can be made. To add items, please place a new order.

Yes, you will receive an e-invoice via email after delivery is completed. 

You may add your finance colleague's email at the Edit Account Information page so that he/she would receive both the order confirmation and e-invoice via email to view the purchase you have made on behalf of your company for audit purposes. 

Cart out more than $100 and you will be entitled a free delivery for that order.

Please notify us immediately on Contact Us page of any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of $20 (subjected to GST).

• 2 business days for order successfully placed before 3.00pm
• 3 business days for order successfully placed after 3.00pm

• $20 delivery charge for orders below $100*
• Free delivery for orders above $100*

Click on this link to look at our delivery rates and other charges: Delivery Policy

*Before GST and excluding staircase delivery charge

Free delivery on qualifying orders is only applicable within Singapore mainland. Due to security reasons and/or its remote and non-accessible location, we do not deliver to Army camps, shipyards, air-bases and Jurong Island.

In the event that a delivery location is a restricted area or becomes restricted area for whatever reason after an order is accepted, Sunlight Paper reserves the right to reject, and/or change the delivery address.

Click on this link to look at the no delivery locations: Delivery Policy

If your delivery location does not have a lift access, there will be a $50 charge for delivery due to extra manpower and time required for the delivery.

No. We only provide delivery option.

If no one was present at the delivery location to receive the order upon prior confirmation with us, we reserve the right to reschedule the delivery and charge a re-delivery or wasted delivery fee of $50 (subjected to GST).

If you choose to cancel the order only after the driver has arrived at the delivery location, we reserve the right to charge a cancellation fee of $25 (subjected to GST).

Kindly contact us via Contact Us page at least 2 working days before the scheduled delivery timeslot if you need to reschedule the delivery. We will do our best to accommodate to your request(s).

Wherever possible, we will ship your items together. However, if you placed more than 1 order and selected different delivery dates, we will not be able to ship your items together.

We allow exchange only if there are any damaged or incorrect product(s) delivered. Please drop us an enquiry within 7 working days from delivery date via Contact Us page. Kindly refer to T&C for full details

Please drop us an enquiry on Contact Us page to report this within 7 days from delivery date. We will be pleased to assist you and advise on how to resolve the matter.

Simply reset password via this link: Password reset or navigate to the login page to reset your password. Alternatively you can drop us an enquiry on Contact Us page and we will get back to you within 2 business days.

We are sad to see you go, however, you can drop us an enquiry on Contact Us page and we will get back to you within 2 business days to assist with your account closure.